Coronavirus: How Liberty HealthShare is Here for You

A Message to Our Members About COVID-19

At Liberty HealthShare, our first priority is our members and helping you and your family stay healthy. As we monitor ongoing developments and safety information related to the Coronavirus (COVID-19), we are following guidelines from public health authorities, including the Centers for Disease Control (CDC), and our own operational preparedness plan to ensure business continuity, while working to protect the well-being of our members and our employees.

Sharing Others' Burdens

As COVID-19 continues to impact communities around our nation, many people are dealing with unexpected financial hardship – including some of our own Liberty HealthShare members.

As members of a Christian community, we are called to serve others, especially in crisis and need. With that in mind, Liberty HealthShare would like you to consider an opportunity for those who are able to assist others during this time through our donation-based initiative, iShare. For information on how you can help, visit our iShare program page.

Members Take Part in Town Hall Q&A

At a time of uncertainty and crisis in our nation, many of our members feel overwhelmed and want reliable, trustworthy information regarding COVID-19.

To help, Liberty HealthShare offered members special one-on-one access to the virtual town hall event, “COVID-19 Q&A,” on April 14. The event featured Peter Pitts, president and co-founder of Center for Medicine in the Public Interest and former Food and Drug Administration associate commissioner and advisory council member to Liberty’s CEO. Check out this article for a recap of the event.  

A Christian Response to COVID-19

We are in an unusual and uncomfortable place around the world – fighting together this virus referred to by some as a silent or hidden enemy. Because of the unknown, all of us may find it difficult to avoid higher levels of stress, sleeplessness, and even panic to some degree.

How do Christians handle this kind of a challenge, and what makes us different from others? The Bible speaks often of our hope, and in fact in 1 Peter 3:15 we read:

“But have reverence for Christ in your hearts, and honor him as Lord. Be ready at all times to answer anyone who asks you to explain the hope you have in you...” –1 Peter 3:15, GNT

Click here to read more of Pastor Wes Humble's action plan for people of faith. 

Our Offices Remain in Operation

This is an evolving situation and we are taking the essential steps to help us avoid any potential disruptions the virus may cause in servicing our members. Please rest assured that Liberty HealthShare remains committed to serving our members the best we can while helping to protect our employees and their families. 

As of May 4, we have returned to our normal business hours. To best serve you, we are here Monday-Friday 8:30 a.m. – 7:30 p.m. EST. 

Our CEO, Board of Directors, leaders and staff remain dedicated to our mission and serving our members. This has not changed.

We are asking those of you who do not have immediate needs, or have general questions about expenses, to please use the channels below before calling or emailing us:

  • Prenote – If your provider prescribes a non-urgent treatment, testing, procedure or surgery, please send us a prenotification request form that can be found in your ShareBox. Urgent prenotifications should be called into our prenote department at 855-585-4237.
  • ShareBox – The latest information regarding any sharing questions can be found via your personal ShareBox.
  • Member Shares – All monthly shares should be sent via ShareBox. At this time, please do not come to our offices to submit your monthly share; instead, mail your monthly share to the following address:

    Gospel Light DBA Liberty HealthShare
    PO Box 771972
    Detroit, Michigan 48277-1972 

If you do call us and we are unable to take your call, please leave a voicemail for the appropriate department. We will return your call as soon as we are able to.

Photo by Unsplash, via CDC

COVID-19 Testing is Eligible for Sharing

  • If you are experiencing symptoms and your doctor recommends you be tested for COVID-19, the cost of the COVID-19 test will be shareable through your Liberty HealthShare membership. 
  • If you think you have been exposed to COVID-19, please contact your healthcare provider immediately and don't prolong treatment. 
  • There is, at present, no vaccine for COVID-19. Should one become available, it will be shareable via your Liberty HealthShare membership. 
  • Eligible medical expenses related to the testing and treatment of COVID-19 can be shared according to our guidelines and your program level, including testing, labs, emergency room, hospital, etc. 
  • Asymptomatic COVID-19 testing may be eligible for sharing for pre-procedure/pre-surgery testing as indicated or required by a healthcare provider. 
  • Antibody testing for SARS-CoV-2 is not eligible for sharing. 

What is COVID-19?

The CDC is responding to an outbreak of respiratory disease caused by a new coronavirus that was first detected in China and which has now been detected in more than 100 locations internationally, including in the United States. The virus has been named SARS-CoV-2 and the disease it causes has been named coronavirus disease 2019, abbreviated COVID-19. It is important that everyone take measures to stay healthy and remain current on the status of the virus.

What are the Symptoms of COVID-19?

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible symptoms. CDC will continue to update this list as we learn more about COVID-19.

Photo by Burst, via Pexels

Ways to Prevent Infection and the Spread of COVID-19

During this uncertain time, ensure that you are caring for your health and protecting the health of those near you with these common-sense practices:

  • Wash your hands frequently and thoroughly.
  • Avoid touching your eyes, nose and mouth.
  • Cover your mouth and nose with a tissue when coughing or sneezing. Cough or sneeze into the inside of your elbow.
  • Throw used tissues in the trash.
  • Clean and disinfect frequently-touched objects and surfaces using a regular household cleaning spray or wipe.
  • Cover your mouth and nose with a cloth face cover when around others especially when other social distancing measures are difficult to maintain. Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • Monitor your health daily and be alert for symptoms especially if you are running essential errands, going into the office or workplace, and in settings where it may be difficult to keep a physical distance of 6 feet.

Factual Information and Resources Related to COVID-19

There are many outlets reporting on COVID-19, but the CDC should be the main source to consult for the most accurate and reliable information. For facts and updates you can trust, we recommend their website – www.cdc.gov. The CDC also provides a State & Territorial Health Department directory, where you can find your own state department of health website and check for news on how the virus is affecting areas near you. 

In addition, here is a short video discussing COVID-19 featuring a member of the Liberty HealthShare Board of Advisors and former Food and Drug Administration Associate Commissioner, Peter Pitts.

If you have concerns or questions about COVID-19, reach out to your local healthcare provider. For updated information on COVID-19, you can check the Centers for Disease Control’s official site.