A MESSAGE TO OUR MEMBERS ABOUT COVID-19
At Liberty HealthShare, our first priority is our members and helping you and your family stay healthy. As we monitor ongoing developments and safety information related to the Coronavirus (COVID-19), we are following guidelines from public health authorities, including the Centers for Disease Control (CDC), and our own operational preparedness plan to ensure business continuity, while working to protect the well-being of our members and our employees.
A CHRISTIAN RESPONSE TO COVID-19
We are in an unusual and uncomfortable place around the world – fighting together this virus referred to by some as a silent or hidden enemy. Because of the unknown, all of us may find it difficult to avoid higher levels of stress, sleeplessness, and even panic to some degree.
How do Christians handle this kind of a challenge, and what makes us different from others? The Bible speaks often of our hope, and in fact in 1 Peter 3:15 we read:
“But have reverence for Christ in your hearts, and honor him as Lord. Be ready at all times to answer anyone who asks you to explain the hope you have in you...” –1 Peter 3:15, GNT
Click here to read more of Pastor Wes Humble's action plan for people of faith.
REMAIN IN OPERATION
This is an evolving situation and we are taking the essential steps to help us avoid any potential disruptions the virus may cause in servicing our members.
As COVID-19 continues to impact our nation, we would like to share important direction that Liberty HealthShare has received from our Governor, Mike DeWine to implement throughout Ohio, where Liberty’s corporate offices are located.
Please rest assured, that Liberty HealthShare remains committed to serving our members the best we can while helping to protect our employees and their families.
For the health and well-being of Liberty HealthShare employees, some of our staff is temporarily working remotely. Please know that we have been planning for this order from Governor DeWine and we will continue to facilitate the sharing of our members’ eligible medical expenses. Our CEO, Board of Directors, leaders and staff remain dedicated to our mission and serving our members. This has not changed.
As some of our staff will be working remotely, we are asking those of you who do not have immediate needs or have general questions about expenses, to please use the channels below before calling or emailing us:
- Prenote – If your provider prescribes a non-urgent treatment, testing, procedure or surgery, please send us a Prenotification request form that can be found in your ShareBox. Urgent pre-notifications should be called into our pre-note department at 855-585-4237.
- ShareBox – The latest information regarding any sharing questions can be found via your personal ShareBox.
- Member Shares – All monthly shares should be sent via ShareBox. At this time, please do not come to our offices to submit your monthly share; instead, mail your monthly share to the following address:
Gospel Light DBA Liberty HealthShare
PO Box 771972
Detroit, Michigan 48277-1972
If you do call us and we are unable to take your call, please leave a voicemail for the appropriate department. We will return your call as soon as we are able to.