The old is out and the new is in! We're excited to announce that on February 1, 2019, Liberty HealthShare will be launching our new ShareBox platform. This change marks the first time in five years since there has been a major change to the ShareBox system.
Members of Liberty HealthShare use their ShareBox in a number of ways. It's where our online community, which spreads across the nation, goes to share in medical expenses. The ShareBox is where members can see their current Annual Unshared Amount (AUA), approve their monthly share, send messages of cheer and prayer to other members, and track their medical expenses. Our ShareBox is where our members interact with their Liberty HealthShare family.
In a push to improve our systems, we have updated the ShareBox to make it a platform for continued growth and innovation. While we were anxious to share this new tool with members late last year, the final quarter of the year brings with it our highest call volume from members. Waiting ensured we would have more staff available to assist any member who has questions about the new ShareBox.
So what can members expect with their new ShareBox? For one, an updated look that will improve the user experience. There's improved access to make account changes easier, as well as a simpler way to review medical expenses so that our members can be better healthcare consumers. Lastly, we have added a streamlined process to request member cards in the event that they are lost. View the video below for an overview of these features and more.
We are constantly working to better serve our members. We are excited about the new and improved ShareBox and we hope you will be, too.