Improving Your Member Experience

December 15th, 2019

Liberty HealthShare names experienced IT manager to VP position, plans to expand department 


CANTON, Ohio – The board of directors at Liberty HealthShare is excited to announce that Robert Kintigh has been hired as vice president of information technology. 


Kintigh comes to Liberty with a background that includes a wealth of experience in management-level positions in information technology within the healthcare industry. His experience includes more than 13 years at a rapid-growth prescription benefit management company, where he started out as the only member of the IT department and ended his time there as vice president of software engineering in a department of about 100 people. 


“We are excited to have Bob leading our IT division,” said Liberty HealthShare acting CEO Drudy Abel. “We are committed to improving our members’ experience, and Bob’s extensive background and experience in managing the technology demands that come with rapid growth will help us create the best health sharing experience for our members.” 


Kintigh has a bachelor’s of science in computer information systems from DeVry University in Columbus and a master of business administration from Walsh University in Canton. He grew up in Dellroy, Ohio, where he still helps his father on the family farm. He is a graduate of Carrollton High School. 


 “We want to look for ways to continue to support members and enhance their experience, with a focus on ShareBox,” Kintigh said. “We are looking into a redesign to make it more intuitive, more user-friendly.”


Longer term, Kintigh plans a mobile application to give members even more access to ShareBox and to help ease the process of bill submission and speed up the processing of bills.


“There also will be a big focus on our phone system,” he said. “We want to give members enhanced callback capabilities. We’ve taken some big steps to ensure our systems are performing at a high level and are looking at additional technology enhancements on the phone system to give us the ability to better respond to members.”


Kintigh works at Liberty’s Hills and Dales location and oversees a staff of 25 IT professionals. He also will be looking to bring on skilled people that have experience in quality assurance with software applications. 


Kintigh lives in Canton with his wife, Bobbi Jo, who is a school nurse at Oakwood Elementary School. They have two sons, Ryan, 18, a senior at GlenOak High School, and Isaac, 16, a sophomore, as well as three dogs, two cats, several fish, two guinea pigs and a rabbit. He and his family have been members of Church of the Lakes in Canton since 1999, where he volunteers in various youth ministry programs. 


“We have a team that understands your issues. I have helped build systems to move companies forward, I understand what companies face. We are here to serve our customer base.”