For our April employee spotlight, we would like to introduce you to William. Will is part of our Member Services team, where he serves as Assistant Team Lead/Special Projects. In his role, Will assists members, helps members understand their bills, and collaborates with our member advocate team.
Will started at Liberty HealthShare in September 2019. One of his favorite things about working in the Member Services department is that, between members and coworkers, he gets to talk and work with people from all walks of life. He is excited to be able to share more about himself with members and others, so we had a chat with Will to help you get to know him.
What motivates you to wake up and go to work?
I’ve always been passionate about helping people in whatever way possible. Also, the fact that I see our company growing and improving every day gives me a lot of hope for my future.
What made you want to work at Liberty HealthShare?
I was looking for something different from anything I’ve done in the past. What I found was far beyond my wildest dreams. I never knew about health cost sharing until starting at Liberty HealthShare. The concept sounded intriguing, so I checked it out and fell in love.
What are three words (or phrases) you would use to describe LHS?
Caring, Diverse, Blessing
What’s your favorite scripture or quote?
Proverbs 3:6, “In all your ways acknowledge him, and he will make your paths straight.”
How are you coping with the Coronavirus quarantine? Have you started anything new that you think may become part of your long-term routine?
I’ve always been somewhat of an introvert, so the quarantine hasn’t affected me too drastically. I have started walking my dog more, though!
How do you help people, at work and/or at home?
I listen. Some people just need that.
Who inspires you?
My mother. Despite having a physical handicap, she wakes up every day, goes to work, and just overall rocks it out. She one of my biggest inspirations.
What is your most memorable moment at LHS?
Probably the Christmas party where everyone from both buildings got together and ate and enjoyed each other’s company.
Do you have a memorable customer service experience from your personal life?
All of the personal bonds I create when assisting people are memorable.
What are your goals in life and/or at work?
I just want to be the best me I can be.
What are your favorite hobbies? Favorite food?
I like to play video games, play guitar, and play with my cat. My favorite food is lasagna.
What is your favorite TV show or movie?
Who makes up your family?
My mother, grandparents, siblings, nieces, and my fiancée and her family.
What do you enjoy doing outside of work? What are you passionate about?
I love to travel when I can and I’ve recently acquired a passion for hiking.
Where is your dream vacation?
My dream vacation would be to Disneyland! I love all the nostalgia.
Is there anything else you’d like to share about yourself or your work at LHS?
I just want to say that while I was chosen for the April spotlight, all of my colleagues are equally as deserving. They are rock stars!
As he mentioned, Will is one of many dedicated people in all areas of our staff who are working to help Liberty HealthShare members. Check back next month to get to know another member of our team!