How do Liberty HealthShare members’ ideas turn into reality? For Agile Product Owner, Leslie Lemley, that's the exciting part of her work at the healthsharing ministry.
Whether improving the mobile app, enhancing provider experiences, or streamlining internal processes, she is key in turning member and employee input into a better member experience.
"Seeing projects come to life, especially those that directly benefit our members, is the most fulfilling part of my job," Lemley said. "As the go-to person, I take feedback from Member Services and ShareBox submissions and work with our development team to enhance our ShareBox, the provider portal, and more."
A team of designers, developers, architects, and quality assurance techs work together to make member visions a reality.
"We work on everything from medical billing and sales reports to the mobile app," Lemley explained.
Lemley’s journey at Liberty HealthShare began with a "spur-of-the-moment" decision 10 years ago.
"I applied on a whim, came in for the interview, and immediately fell in love with the ministry and its mission."
Over the years she's held various roles, from Member Services Representative to Supervisor and Senior Manager, before transitioning to Information Technologies. This diverse experience has given her a deep understanding of both member needs and ministry processes.
Similarly she's witnessed significant changes, especially in leadership.
"I've seen highs and lows, but it's exciting to be back on track and growing in the right direction," she said.
One of her memorable moments? Being recognized by her peers at the annual Employee Summit. She was awarded the Liberty Award, which is given to individuals who take pride in their work and go above and beyond to serve others.
"It was unexpected, but being acknowledged for my contributions by those I work with meant a lot."
One of the most significant projects Lemley has coordinated is Liberty HealthShare's new mobile app.
The team is now working on a highly requested app feature – the ability to upload submitted expenses. They're also developing a new PrayerBox feature, with both expected to launch in the second quarter of 2025.
"It's an exciting time for us," she noted.
Despite her integral role in Liberty HealthShare's technical improvements, Lemley’s highest priority is her family. She has an eleven-year-old son and two "bonus" daughters, aged 15 and 12.
"Spending time with my kids and being present for them is what I value most," she said. "With a busy schedule full of football, basketball, and competitive cheer, family movie nights with popcorn and dimmed lights are rare but treasured."
Lemley is accompanied throughout her workday by her two Labrador "coworkers."
"They definitely get more excited to see me than my kids!"