For our July employee spotlight, we would like to introduce you to
Jolene. Jolene is our Front Desk Attendant and part of Liberty’s Human
Resources team at our Hills and Dales Operations Office. In her role, Jolene
greets everyone who enters the office, and she gets to know our Liberty staff
who serve our members. She’s a warm, welcoming presence for employees and
Jolene started at Liberty HealthShare in November 2019. She lives with her husband of 15 years, Andy, and their cats Arlo and Chloe. One of her favorite things about working at LHS is the compassion and support shown for one another.
“I appreciate the incredible people I get to work with,” she said.
She is excited to share more about herself with members and others, so we had a chat with Jolene to help you get to know her.
What motivates you to wake up and go to work?
Having purpose and serving others in addition to supporting our home.
What are three words (or phrases) you would use to describe LHS?
Compassionate, generous, dynamic.
Since you interact with so many of our employees daily, what is something you wish our members knew about the culture at LHS?
I find it amazing how each and every person that comes through the door every morning is battling their own struggles in life, yet they show up and devote their days toward helping others who are often going through some very trying times themselves. They do this with compassion and care, even through some very difficult calls. The saying, “you never know what someone else is going through, so be kind to everyone” plays out daily amongst this fantastic group of people!
What made you want to work at Liberty HealthShare?
It’s really difficult to find an employer who strives to operate in the moral and spiritual capacity that we are enabled to here at LHS. That was important to me.
What is your most memorable moment at LHS?
A really sweet co-worker, who is always thinking of others, knew I was trying my best to smile at the front desk through some difficult health challenges and brought me balloons one morning. It was a prime example of the family atmosphere many form here at LHS. I will never forget what she did!
What’s your favorite scripture or quote?
Scripture: Isaiah 54:10, “For the mountains may depart and the hills be removed, but my steadfast love shall not depart from you, and my covenant of peace shall not be removed,” says the Lord, who has compassion on you.
No matter how great a trial I have faced, this has always been extremely comforting.
And as for a quote: The things you take for granted, someone else is praying for.
How do you help people, at work and at home?
At work, my main goal is to ensure everyone feels welcome when they come to work. To encourage my co-workers. I do the best I can to provide a warm atmosphere and fulfill what is asked of me to ensure I am doing my part.
At home, I do my best to provide our income. I strive to care for our home and ensure that my husband, who has been chronically ill for 13 years, is comfortable, loved and cared for just as I know he would do for me.
Who inspires you, and why?
The person who inspires me was perhaps one of the most incredible women to have walked the earth. Queen Esther faced an impossible situation with grace, beauty, intelligence, faith and wisdom. Instead of letting the seeds of bitterness overtake her, she gained the favor of individuals her people feared and showed mercy despite the power she was given in the end. I can only hope to find the favor of God in my years as she found in hers.
What are your goals in life and at work?
Boy… life doesn’t always turn out the way you plan. With personal challenges, many of my goals have been grieved and released, only to give way to searching for greater purpose in life aside from the “normal” milestones many are blessed to experience in life. This often painful journey has led me to a place where I have focused on being someone who never gives up, shows genuine love and care for others, serves where I can, and strives for growth with God even when His wishes for my life don’t fit in with society’s ideals. My goals at work are to remain positive, encouraging, helpful, open to growth always and that I fulfill my purpose here at LHS with a smile.
What are some of your favorites – favorite hobbies? Food? TV show or movie?
I’m heavily into music, both vocally and instrumentally. I love being creative with different artsy projects. I love kayaking, fishing, and most anything outdoors-like.
How are you coping with the coronavirus quarantine? Have you started anything new that may become part of your long-term routine?
To be quite honest, our lives have not changed much. We often joke that people complain about not being able to go out with others, being stuck at home and all the emotional difficulties that accompanies this limited life style, but that is how our lives are while dealing with serious chronic health issues in our home. If anything it has been a chance to comfort and encourage others since we really do understand how they feel. We haven’t started anything new really.
What do you enjoy doing outside of work? What are you passionate about?
I enjoy being outside and water sport activities. I love going on bike rides! I am thankful for our back yard/flower garden which is my therapy. When given the chance, I enjoy being with the people I love and do my best to create as many positive memories as possible.
Where is your dream vacation?
My dream includes sandy beaches, clear clean water, beautiful sunsets, sunshine and a healthy husband beside me to share it with.
What else would you like to share about yourself or your work at LHS?
I’m not really sure there is anything else to add!
Jolene is one of many dedicated people in all areas of our staff who are working to help Liberty HealthShare members. Check back next month to get to know another member of our team!