During October, many organizations participate in Customer
Service Week. This international celebration highlights the importance of
customer service and the people who serve to support others every day through
their profession. This celebratory week makes this month’s employee spotlight
even more special. We are so grateful to have such a caring, dedicated team of
people working here at Liberty HealthShare.
Every day, our Liberty HealthShare team works together to serve our members and create the best customer experience we can. This month, we would like to introduce you to Joe, a member of our Case Management team. Joe is a wonderful asset as his bright outlook and dedication to service allow him to care for our members and his coworkers. We hope you enjoy reading more about Joe and his journey with Liberty HealthShare.
What is your role at Liberty HealthShare and what do you do in that role?
I am a Case Management Nurse and I assist members by connecting them with resources to make sure that the member has everything they need in place for a positive outcome.
I also go along with them on the journey of their personal situation, for instance, a surgery process. I offer support to the member and their family.
How long have you worked here?
I have worked at Liberty HealthShare for 10 months.
What motivates you to wake up and go to work?
I believe that life must have order and purpose. Being able to get up and go to a job that allows me to help people brings me order and purpose – that is my motivation.
What is your favorite thing about being a part of the Liberty HealthShare team?
My favorite thing about being a part of Liberty HealthShare is being able to assist members when they are going through trying times.
What are three words (or phrases) you would use to describe Liberty HealthShare?
Caring, innovative and steadfast.
Since you interact with so many of our employees daily, what is something you wish our members knew about the culture at Liberty HealthShare?
The culture at Liberty HealthShare is cohesive in that we all act more like family than employees.
Why did you want to work at Liberty HealthShare?
After working as nurse in long-term care facilities and watching my parents as they age and deal with the maze of healthcare, it became apparent to me that I would be much more fulfilled assisting people with the management of illness and helping them navigate through healthcare. Liberty HealthShare provided me with that opportunity.
What is your most memorable moment at Liberty HealthShare?
Having a member become emotional on the phone with me, because he was thankful that I followed up with him, as I promised, while assisting his family in resolving an issue.
What’s your favorite quote?
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou
How do you help people, at work and/or at home?
I assist my parents with their healthcare and provide emotional support for them.
Who inspires you, and why?
My mother because of her strong faith and the determination that her faith allows for her to have.
What are your goals in life and/or at work?
My goals are to continue to move forward in my career at Liberty HealthShare and live my most positive life for myself and those around me.
What are some of your favorites – favorite hobbies? Food? TV show or movie?
My favorite hobby is writing freestyle poetry and going to see live music at Music Box Supper Club.
Who makes up your family?
A family is not only blood relatives but also those who you choose as your family, so my family consists of many people.
What do you enjoy doing outside of work? What are you passionate about?
I am very passionate about living everyday as if it was your last, and reminding myself and others that every day is special—even the days that seem to be the worst at the moment.
Where is your dream vacation?
A long stay in Greece to see all the sites and take in the history.
Joe is one of the many employees here at Liberty HealthShare that care deeply about serving our members. Make sure to check back next month to get to know another member of our team!