For our first employee spotlight, we would like to introduce you to Alexis.
Alexis is part of our Member Resolution Team, and has been with
Liberty HealthShare since April 2019. As a Member Resolution Team
Representative, Alexis is tasked with finding satisfactory resolutions to
member concerns regarding billing and their overall experience with Liberty
Alexis took a couple moments out of her day to answer a few questions and help us get to know her a little better.
Here’s what she had to say.
• What motivates you to wake up and go to work?
The top two reasons I enjoy coming to work are, one, feeling like I am actually making a difference in someone’s life and being able to take some of their stressors away. And two, of course, the awesome group of people that I have the privilege of working with on the resolution team! We’ve become somewhat of a makeshift family and I am so grateful for all of them.
• What is your favorite thing about being a part of the Member Resolution team at LHS?
Being able to give people resolution on issues they have been working so tediously on. Also, seeing things through to the end and being able to deliver the good news gives me a sense of accomplishment.
• What are three words you would use to describe LHS?
Affordable, family-oriented, and honest
• What is your favorite TV show or movie?
My favorite show of all time is “The Office.” I’ve seen every season, every episode, at least three times
• Who makes up your family?
I have three amazing children – Reyna, Dakota, and Titan; my wonderful boyfriend Sean; five of the greatest siblings in the world; my beautiful mother Leah; and my father Kenneth, God rest his soul.
• What do you enjoy doing outside of work?
Family is the most important thing in the world to me, so I am almost always with my siblings. Our dad taught us all to cook, so we have lots of family dinners throughout the month.
• Is there anything else you’d like to share about yourself or your work at LHS?
I enjoy doing my part here at LHS. I love getting to meet new members from across the country and learn about them and their families. Working here gives me a sense of purpose, and I don’t think I could have made a better choice than LHS.
Alexis is just one of the many team members at Liberty HealthShare who are dedicated to helping our members with their healthcare situations.
We hope you look forward to getting to know other members of our team in future newsletters!