Although 2020 was a trying year for our nation, at Liberty HealthShare we were blessed to be able to continue to serve our members with the support of our healthsharing community. As we enter the New Year, we are reflecting on the improvements we made together in spite of the challenges we faced together.
Improved Our Service to You
At the beginning of 2020, it was our goal to continually improve our customer service and serve each of our members at the highest level. We listened to our members through our member survey and other channels and gained valuable insights to help us improve in areas such as bill processing and communication.
Additionally, we made significant strides, reducing our call volumes, streamlining our processes and equipping our staff to best serve you.
Offered You Expert Advice
We set up an advisory council and our regular meetings helped us review member concerns and create solutions to strengthen our sharing community and improve our communication to you.
Helped You Become a Good HealthSharing Member
We created in-depth educational videos to explain the processes at Liberty HealthShare and help you get the most value from your healthsharing membership.
Served our Staff and Our Members during the Pandemic
As COVID-19 unexpectedly affected our country and communities, we quickly implemented numerous practices to ensure the health and safety of our staff. This allowed us, as an essential business, to provide the best care for our employees so that they could continue serving our members in times of need. We monitored ongoing developments and safety information related to COVID-19 and offered our members educational articles and town-hall events with expert advice to help you and your families stay safe.
Provided a Way for You to Help Others During COVID-19
We created our iShare initiative, where members could donate funds to help those in our community who are experiencing hardship during COVID-19. We would like to thank those of you who have donated and supported our collective community.
Added Safe, Cost Saving Resources for You and Your Family
Our Liberty TeleHealth program was launched in 2020 to help our healthsharing members save more on healthcare visits, while they receive healthcare from the safety and comfort of their homes.
Created a New Program for HealthSharing Members
We also created and launched a new program, Liberty Select, to help healthy individuals continue to participate in healthsharing with a lower share amount.
Helped Members Share into One Another’s Medical Expenses
Most importantly, we fulfilled our purpose of serving our community by helping our members share into each other’s lives and medical expenses.
This couldn’t be done without each of you as you make wise decisions to steward your health and your healthsharing community’s collective resources. Remembering to use cost-saving tools, such as Healthcare Bluebook keeps our sharing community healthy and strong.
As always, if you have questions about an expense, it helps your sharing community and keeps our member’s sharing times moving forward when you contact us as soon as possible.
We look forward to continuing to care for you in 2021. Thank you for your continued support.